This Privacy Policy explains how SparkWave Media (“SparkWave Media,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://sparkwave.media (the “Site”), contact us, or use our services, including Facebook and Instagram advertising, creative, consulting, landing page, and related marketing services (collectively, the “Services”).
By using the Site or Services, you acknowledge that you have read and understood this Privacy Policy.
1. Contact Information
If you have questions about this Privacy Policy or our privacy practices, contact us at:
SparkWave Media5441 S Macadam Ave #6304
Portland, OR 97239, USA
Email: hello@sparkwave.media
Phone: (877) 727-5928
2. Information We Collect
We may collect the following categories of information:
A. Information You Provide to Us
We may collect information you provide directly to us, such as:
- name;
- business name;
- email address;
- phone number;
- billing address;
- payment information;
- advertising goals and campaign details;
- information submitted through forms, email, phone calls, or messages;
- account credentials or access information you voluntarily provide for advertising or website platforms; and
- any content, files, images, logos, testimonials, creative assets, or copy you submit for use in our Services.
B. Information Collected Automatically
When you visit our Site or interact with our communications, we may automatically collect:
- IP address;
- device identifiers;
- browser type;
- operating system;
- referral URLs;
- pages viewed;
- links clicked;
- approximate location;
- date and time of access; and
- usage and interaction data.
We may collect this information through cookies, pixels, tags, web beacons, analytics tools, and similar technologies.
C. Information from Third Parties
We may receive information from third-party sources, including:
- Meta platforms and related advertising tools;
- analytics providers;
- payment processors;
- website and landing page platforms;
- lead generation tools;
- CRM systems; and
- other service providers or partners you authorize us to access.
3. How We Use Information
We may use the information we collect for the following purposes:
- to provide, manage, and improve our Services;
- to create, manage, optimize, and report on advertising campaigns;
- to communicate with you;
- to process payments and manage billing;
- to respond to inquiries and support requests;
- to create or improve creative, copy, landing pages, and campaign strategy;
- to analyze website and ad performance;
- to detect, investigate, and prevent fraud, abuse, or unauthorized access;
- to comply with legal obligations;
- to enforce our agreements and protect our rights; and
- for any other purpose disclosed to you at the time of collection or with your consent.
4. How We Share Information
We may share information as follows:
A. Service Providers
We may share information with vendors, contractors, and service providers who assist us with:
- website hosting;
- analytics;
- payment processing;
- email delivery;
- ad management;
- customer support;
- data storage;
- project management;
- creative production; and
- legal, accounting, or administrative services.
B. Advertising and Technology Partners
We may share information with platforms and tools used in connection with the Services, including Meta, analytics providers, and related ad-tech vendors.
C. Business Transfers
We may disclose information in connection with a merger, acquisition, financing, sale of assets, bankruptcy, or other business transaction.
D. Legal Compliance and Protection
We may disclose information if we believe disclosure is reasonably necessary to:
- comply with law, regulation, subpoena, court order, or governmental request;
- enforce our Terms of Service or other agreements;
- investigate or prevent fraud, security issues, or illegal activity; or
- protect the rights, property, or safety of SparkWave Media, our users, or others.
E. At Your Direction
We may share information as directed or authorized by you.
5. Advertising, Analytics, and Tracking Technologies
We and our service providers may use cookies, pixels, and similar technologies to:
- remember preferences;
- measure site traffic and engagement;
- analyze the effectiveness of advertising and marketing;
- support retargeting or conversion tracking; and
- improve our Site and Services.
If you interact with our ad campaigns, your activity may also be tracked by Meta and other third-party platforms subject to their own policies.
6. Client Data and Campaign Materials
If you are a client, we may process information you provide to us for campaign setup, creative development, lead generation, reporting, and related services.
You represent and warrant that you have the right to provide us any personal information, creative materials, testimonials, or other content that you upload, submit, or authorize us to use in connection with the Services.
If you provide us personal information about your customers, leads, website visitors, or other third parties, you are responsible for ensuring that you have obtained all notices, consents, and permissions required by applicable law.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- provide the Services;
- maintain business records;
- comply with legal and tax obligations;
- resolve disputes;
- enforce our agreements; and
- protect our legal rights.
The retention period may vary depending on the type of information and the purpose for which it was collected.
8. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on your location and the nature of our relationship with you, you may have certain choices or rights regarding your personal information, which may include:
- the right to access information we hold about you;
- the right to correct inaccurate information;
- the right to delete certain information;
- the right to opt out of certain processing activities;
- the right to withdraw consent where processing is based on consent; and
- the right to appeal certain privacy decisions, where applicable.
To exercise any applicable rights, contact us using the information above.
Oregon Consumer Privacy Act
To the extent the Oregon Consumer Privacy Act applies to our processing activities, Oregon consumers may have rights relating to access, correction, deletion, and opt-out of targeted advertising, sale of personal data, or certain profiling activities, subject to applicable exceptions and verification requirements. Oregon law also recognizes that consumers may submit opt-out preference signals that meet applicable technical requirements, and businesses must honor such signals beginning when required by law.
10. Do Not Track and Opt-Out Signals
Some browsers and devices offer “Do Not Track” or similar settings. Our Site may not respond to every browser signal, but we will honor opt-out preference signals as required by applicable law, including applicable Oregon law.
11. Children’s Privacy
Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 except as permitted by law or with appropriate consent. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
12. Third-Party Websites and Services
Our Site may link to or integrate with third-party websites, platforms, and services, including Meta and other marketing tools. We are not responsible for the privacy practices, content, or policies of third parties. We encourage you to review the privacy policies of any third-party service you use.
13. Nevada, California, and Other State Privacy Laws
If applicable law grants you additional rights, we will honor those rights to the extent required by law. Nothing in this Privacy Policy is intended to limit rights or remedies that cannot be limited under applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised effective date and last updated date. Your continued use of the Site or Services after the update becomes effective means you accept the revised Privacy Policy.
15. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:
SparkWave Media5441 S Macadam Ave #6304
Portland, OR 97239, USA
Email: hello@sparkwave.media
Phone: (877) 727-5928